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Reviews for PROTOCOOL

Reviews for Protocool Cooling Solutions

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We send a job completion survey to each customer after project completion. If customers give us permission to publish the reviews, we post them on this page.


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Joe D.
Weston, FL
5 Stars
Jan 31st, 2019
Glad I chose them over the other companies. Classy organization from start to finish.
Key D
5 Stars
Posted on Google
Jan 31st, 2019
AMAZING COMPANY! I have done business with Protocool Cooling Solutions twice so far and both experiences were exceptional. Chris is always professional and efficient. Chris takes the time to address all concerns and answer all questions that client's may have. He truely keeps the best interest of the client in mind. Thanks Chris! The company's products are high quality and they move VERY quickly to get your install completed. I will definitely be referring my family and friends to Protocool without hesitation.
Yazeed Sinan
5 Stars
Posted on Google
Jan 29th, 2019
Chris and co. are fantastic to work with!
Gmauro M.
5 Stars
Posted on Google
Jan 29th, 2019
Response from the owner14 hours ago
I would give you five stars also Gary. We appreciate being appreciated! We appreciate you as well!
Joey W.
Fort Lauderdale, FL
5 Stars
Posted on Facebook
Jan 19th, 2019
Chris and his team did a great job from start to finish! I was in good hands as they came highly recommended from a couple friends of mine. Couldn't be happier with my new AC!
Barbara S
5 Stars
Dec 19th, 2018
Bob Davis
5 Stars
Posted on Google
Dec 3rd, 2018
Justin did a great job! My air conditioning went off after hours and Justin came to my place, diagnosed the problem and resolved the issue. Justin is very courteous and professional.
Vanessa Rollins
5 Stars
Posted on Google
Nov 9th, 2018
Jon did a great job and his long experience in the AC business shows! Monica was a pleasure to deal with! Thanks guys!!!!
Lynette Gonzalez
5 Stars
Posted on Google
Sep 22nd, 2018
The company is excellent. I highly recommend them for anyone who needs a new air conditioner or who needs one repaired. They took care of everything in a professional and timely manner.
Bobby Wani
5 Stars
Posted on Google
Sep 13th, 2018
Great staff. Very helpful. Always calls back if you leave a message. They are no doubt the best at customer service and also at giving you the right product for your home and needs. I would always recommend them to anyone who would ask. The entire staff is great and they get to know you by name which is so rare now these days. Chris and everyone thank you for always taking care of us!!!!!
Bobby W
5 Stars
Posted on Google
Aug 28th, 2018
Great staff. Very helpful. Always calls back if you leave a message. They are no doubt the best at customer service and also at giving you the right product for your home and needs. I would always recommend them to anyone who would ask. The entire staff is great and they get to know you by name which is so rare now these days. Chris and everyone thank you for always taking care of us!!!!!
Lynette G
5 Stars
Posted on Google
Aug 27th, 2018
The company is excellent. I highly recommend them for anyone who needs a new air conditioner or who needs one repaired. They took care of everything in a professional and timely manner.
Rita R
5 Stars
Posted on Google
Jul 18th, 2018
Robert S
Davie, FL
5 Stars
Jul 13th, 2018
Chris from Protocool Cooling Solutions runs a 5 star operation. I have used them for years and they are fair, trustworthy and reliable. I'm glad to find an AC contractor I can recommend to friends and family!
Carl Russell
5 Stars
Posted on Google
Jul 10th, 2018
After contacting Lowes protocol subcontracted my air conditioning work. I found them to be and outstanding company. They were able to temporarily repair my air conditioner pending receipt of my new system that they installed. The Workman were excellent. I am very satisfied with this air conditioning company and would recommend them to anyone in need. Professional, experts, and great customer service.
Helen R
Irvington, NJ
4 Stars
Posted on Facebook
Jul 10th, 2018
Every time I am in need of service they come out and find the problem and fix it always good service so far.
jeffrey G
5 Stars
Posted on Google
Jul 9th, 2018
Chris and the Protocool team were fantastic to work with. They left no mess and the system works great. I would highly highly recommend them.
Eric Israel
5 Stars
Posted on Google
Jul 3rd, 2018
Fast and friendly service. Installed a new unit and handler in a day. Would highly recommend.
Mary Ann Ferraldo
5 Stars
Posted on Google
Jun 16th, 2018
Just had our new Trane unit installed today. We are so pleased with Protocool. What an excellent job they did. Juan the installer was very professional as were his 2 helpers. Definitely recommend them. Chris was so helpful throughout the whole process.
Kimberly Robinson
5 Stars
Posted on Google
Jun 15th, 2018
The team at ProtoCool does a great job from the beginning to the end of installation. All aspects of the job are explained in detail (orally and in writing). Additionally, the company provides safety features that go beyond those available through other companies. A quality product and customer service experience makes them well worth every penny!!!
Kathryn O
5 Stars
Posted on Google
Jun 15th, 2018
Eric I
5 Stars
Posted on Google
Jun 4th, 2018
Fast and friendly service. Installed a new unit and handler in a day. Would highly recommend.
Carl R
5 Stars
Posted on Google
May 20th, 2018
After contacting Lowes protocol subcontracted my air conditioning work. I found them to be and outstanding company. They were able to temporarily repair my air conditioner pending receipt of my new system that they installed. The Workman were excellent. I am very satisfied with this air conditioning company and would recommend them to anyone in need. Professional, experts, and great customer service.
Kimberly Coughlin
5 Stars
Posted on Google
May 17th, 2018
We purchased a Duplex and needed help, Protocool was able to come out quickly. Chris arrived on time and was very friendly, professional and informative- we are looking forward to working with them.
Rose W.
5 Stars
Posted on Google
May 12th, 2018
Very professional and genuinely nice people. What I thought was Protocool going out of their way to service us, was actually their everyday service. Never experienced such professionalism and very particular about every detail. Will definitely recommend and use Protocool again.
Rita R
5 Stars
Posted on Google
May 10th, 2018
Kathryn O
5 Stars
Posted on Google
May 9th, 2018
Thomas P.
5 Stars
Posted on Google
May 7th, 2018
My family has a condominium in Deerfield Beach, FL and our "Seasoned A/C Unit" stopped working suddenly during a Hot week in December. Because I was traveling on business & I'm the hand yman in our family, I was unable to check to see if all that would be required was a fuse replacement as in the past. That being said I called 3 or 4 Heating & Air-conditioning service companies in the area and without even inspecting our unit, because of the age I was told each time they couldn't or wouldn't service our A/C Unit, and it would have to be replaced. I was equally frustrated with their response that there would be a delay in replacing the unit ranging from 4 days to 10 days, and in addition, when I inquired about receiving a written estimate, the companies I spoke with would only give me a verbal estimate over the phone.

I was very alarmed by the rubber stamp story line I was consistently being told & decided to research further on the internet, and my persistent search paid off when I had the luck of contacting Chris P. @ Protocool Cooling Solutions.

Chris was extremely receptive to my call as I requested an expedited service call, and further inquired if PCS would be open to diagnosing the cause of the performance problem associated with our A/C Unit and potentially repairing the unit instead of replacing it.

Chris addressed all of my questions, and sent a very competent & polite service technician named John to our location that afternoon. John called me from his cell phone and identified the root cause of the performance problem with our Seasoned A/C Unit, and explained specifically what he found wrong, including texting me a picture of the control module switch & wiring that had evidently shorted out during the recent storm.

John then provided me with a ballpark estimate to make the repairs yet that evening, which was followed by a phone call from Chris confirming the repair price John quoted, which Chris then promptly emailed me a detailed invoice, which I in-turn paid via credit card over the phone.

It is important to bring to your attention that approximately 10 days after the repairs were made Chris gave me a call to check if the A/C Unit was functioning to our satisfaction, and during that conversation with Chris I requested that he send me a written estimate should we choose to replace the A/C unit in the future.

Chris did email me the estimate I requested that day, and it should be pointed out that Chris's PCS estimate was significantly less expensive that the other verbal estimates I received from the other Heating & A/C companies I spoke with.

We are a VERY Happy Customer, plan to commission PCS to replace our existing A/C Unit in the future, and will Highly recommend PCS to anyone searching to find a Cordial, Honest & Reactive Heating & A/C company, that has Competent Qualified Service Technicians that are Attentive in providing you potential solution options rather than the common industry response of "The unit will have to be replaced"! Hope this long-winded recommendation was helpful
Mary A
5 Stars
Posted on Google
May 4th, 2018
Just had our new Trane unit installed today. We are so pleased with Protocool. What an excellent job they did. Juan the installer was very professional as were his 2 helpers. Definitely recommend them. Chris was so helpful throughout the whole process.
Robert B.
5 Stars
Posted on Google
Apr 28th, 2018
Chris and his team at Protocool have been the best AC people I have ever done business with. It all started 13 years ago when my AC died. I went on the Trane site and Proto Cool was listed and it was in the area so I asked him for an estimate.

Chris’s professionalism and dedication to his work was the reason I choose him and his company to purchase a new AC. Over the years, Proto Cool has serviced my AC, and in turn has serviced my AC’s in other homes that I own in Miami - Dade. The maintenance plan is a great way to keep your AC in check and it keeps the cost down on heavy repairs.

I have gladly referred Proto Cool to friends and they have been very happy with the service they have been provided by this amazing team. I will always use Proto Cool for any of my AC needs!
Kimberly B
5 Stars
Posted on Facebook
Apr 19th, 2018
We purchased a Duplex and needed help, Protocool was able to come out quickly. Chris arrived on time and was very friendly, professional and informative- we are looking forward to working with them.
Steve N.
5 Stars
Posted on Google
Apr 16th, 2018
Made good on their gaurantee to buy back my system. Then installed a new one. Good service throughout the years.
Celia Barlett
5 Stars
Posted on Google
Apr 14th, 2018
Excellent service! comprehensive, knowledgeable, responsive, responsible, friendly and kind. I'm not big into writing reviews so believe me when I say they will not disappoint you!!
Voltigejs
5 Stars
Posted on Google
Apr 13th, 2018
Very professional. No lies.
Trane sent me two more companies and Protocool gave me the answer coordinating all the time with the manufacturer.
Also they have a great team.
Very happy and satisfied with their services.
Corey McP.
5 Stars
Posted on Google
Apr 13th, 2018
great friendly service
Storm L.
5 Stars
Posted on Google
Apr 10th, 2018
Competitive prices and fast service. Ordered 2 new ac units for a commercial warehouse and very pleased overall with results! Customer service is very responsive as well. I highly recommend Protocool
Kimberly C
5 Stars
Posted on Google
Apr 3rd, 2018
We purchased a Duplex and needed help, Protocool was able to come out quickly. Chris arrived on time and was very friendly, professional and informative- we are looking forward to working with them.
KIMBERLY R
5 Stars
Posted on Google
Apr 2nd, 2018
The team at ProtoCool does a great job from the beginning to the end of installation. All aspects of the job are explained in detail (orally and in writing). Additionally, the company provides safety features that go beyond those available through other companies. A quality product and customer service experience makes them well worth every penny!!!
Rose W
5 Stars
Posted on Google
Apr 1st, 2018
Very professional and genuinely nice people. What I thought was Protocool going out of their way to service us, was actually their everyday service. Never experienced such professionalism and very particular about every detail. Will definitely recommend and use Protocool again.
Thomas P
5 Stars
Posted on Google
Apr 1st, 2018
My family has a condominium in Deerfield Beach, FL and our "Seasoned A/C Unit" stopped working suddenly during a Hot week in December. Because I was traveling on business & I'm the handy man in our family, I was unable to check to see if all that would be required was a fuse replacement as in the past. That being said I called 3 or 4 Heating & Air-conditioning service companies in the area and without even inspecting our unit, because of the age I was told each time they couldn't or wouldn't service our A/C Unit, and it would have to be replaced. I was equally frustrated with their response that there would be a delay in replacing the unit ranging from 4 days to 10 days, and in addition, when I inquired about receiving a written estimate, the companies I spoke with would only give me a verbal estimate over the phone.

I was very alarmed by the rubber stamp story line I was consistently being told & decided to research further on the internet, and my persistent search paid off when I had the luck of contacting Chris P. @ Protocool Cooling Solutions.

Chris was extremely receptive to my call as I requested an expedited service call, and further inquired if PCS would be open to diagnosing the cause of the performance problem associated with our A/C Unit and potentially repairing the unit instead of replacing it.

Chris addressed all of my questions, and sent a very competent & polite service technician named John to our location that afternoon. John called me from his cell phone and identified the root cause of the performance problem with our Seasoned A/C Unit, and explained specifically what he found wrong, including texting me a picture of the control module switch & wiring that had evidently shorted out during the recent storm.

John then provided me with a ballpark estimate to make the repairs yet that evening, which was followed by a phone call from Chris confirming the repair price John quoted, which Chris then promptly emailed me a detailed invoice, which I in-turn paid via credit card over the phone.

It is important to bring to your attention that approximately 10 days after the repairs were made Chris gave me a call to check if the A/C Unit was functioning to our satisfaction, and during that conversation with Chris I requested that he send me a written estimate should we choose to replace the A/C unit in the future.

Chris did email me the estimate I requested that day, and it should be pointed out that Chris's PCS estimate was significantly less expensive that the other verbal estimates I received from the other Heating & A/C companies I spoke with.

We are a VERY Happy Customer, plan to commission PCS to replace our existing A/C Unit in the future, and will Highly recommend PCS to anyone searching to find a Cordial, Honest & Reactive Heating & A/C company, that has Competent Qualified Service Technicians that are Attentive in providing you potential solution options rather than the common industry response of "The unit will have to be replaced"! Hope this long winded recommendation was helpful
Kris K.
5 Stars
Posted on Google
Mar 25th, 2018
The hole team at Protocool is awesome ... on time and get the job done right the first time.
You get what u pay for .. thank you !!!
Robert O
5 Stars
Posted on Google
Mar 20th, 2018
David C
5 Stars
Posted on Google
Mar 17th, 2018
Corey M
5 Stars
Posted on Google
Mar 10th, 2018
great friendly service
Joann V
5 Stars
Posted on Facebook
Mar 10th, 2018
Professional, timely and friendly. Good prices. I recommend them.
Marilyn W
5 Stars
Posted on Google
Mar 5th, 2018
With the heat wave that comes to Florida every year the guys at PROTOCOOL are fast, promt and precise. Whether you are able to schedule during normal operating hours 8am-5pm or not. They do accommodate for special circumstances & of course they offer 24/7 emergency service.
The guys here at PROTOCOOL will always work things out for you, since you are their #1 concern. They make you realize & how appreciative they are for your call. Smiling, happy & ready to serve you where and when you need.
letting u
5 Stars
Posted on Google
Mar 4th, 2018
Competitive prices and fast service. Ordered 2 new ac units for a commercial warehouse and very pleased overall with results! Customer service is very responsive as well. I highly recommend Protocool
Robert B
5 Stars
Posted on Google
Mar 4th, 2018
Chris and his team at Protocool have been the best AC people I have ever done business with. It all started 13 years ago when my AC died. I went on the Trane site and Proto Cool was listed and it was in the area so I asked him for an estimate.

Chris’s professionalism and dedication to his work was the reason I choose him and his company to purchase a new AC. Over the years, Proto Cool has serviced my AC, and in turn has serviced my AC’s in other homes that I own in Miami - Dade. The maintenance plan is a great way to keep your AC in check and it keeps the cost down on heavy repairs.

I have gladly referred Proto Cool to friends and they have been very happy with the service they have been provided by this amazing team. I will always use Proto Cool for any of my AC needs!
Celia B
5 Stars
Posted on Google
Mar 3rd, 2018
excellent service! comprehensive, knowledgeable,responsive,responsible, friendly and kind. I'm not big into writing reviews so believe me when I say they will not disappoint you!!
Voltigejs
5 Stars
Posted on Google
Mar 2nd, 2018
Very professional. No lies.
Trane sent me two more companies and Protocool gave me the answer coordinating all the time with the manufacturer.
Also they have a great team.
Very happy and satisfied with their services.

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PROTOCOOL Cooling Solutions Reviews
5 Stars
4.99 out of 5 stars based on 83 customer reviews.

Review Central